Let’s imagine the scenario… someone calls into one of our shops with a bag of clothing, and in the bag is… a pair of trousers…

After gratefully receiving the donation we would check to see if they are a UK tax payer which enables us to claim gift aid (an extra 25%), and if they are we make sure the bag is labelled with their donor ID.

The bag would then be collected by our volunteer van drivers and taken to the Warehouse where they are sorted and sent to one of our shops…

The trousers will arrive at one of our shops and will be steamed cleaned to make sure they look as good as possible and more likely to be purchased. They’re then priced, dated and put out for sale.

If the trousers haven’t sold within two weeks, we send them to another shop for two weeks, and then to their final shop for their final two weeks. If they don’t sell after these three shops, we sell the trousers to the rag merchant which is another way of generating money for St Luke’s.

When the trousers arrive with the rag merchant they are sorted into summer or winter. If they are still wearable and are a summer item they will go to West Africa, and if they are a winter item they will go to East Africa. If the trousers are not wearable they will go to Pakistan to be recycled into underlay. We don’t get paid for this part, but by recycling them we ensure that the trousers do not go to landfill.